Toyworld: omnichannel growth panel

About the event

I joined the panel for Toyworld: Winning the Omnichannel Race, hosted by Convert Digital, stockinstore and Starshipit. The discussion brought Toyworld’s general manager, Sven Karlsson, together with industry specialists to explore the brand’s omnichannel journey and customer experience.

The session covered improving delivery times while reducing delivery costs, using stock more efficiently, connecting online and in-store teams, and improving online conversion and revenue. The panel was followed by live audience questions at The Osborne Hotel in South Yarra.